Privacy Policy

1.0 – Our beliefs regarding user privacy and data protection

The following our Pet & Garden Supplies beliefs regarding user privacy and data protection:

  • Privacy and data protection are human rights.
  • We have a duty of care to people within our data.
  • Data is a liability, it should only be collected and processed when absolutely necessary.
  • We will never sell, lease or otherwise distribute or make public your personal information.

2.0 – Relevant legislation

This website is designed to comply with the following national and international legislation with regards to data protection and privacy:

  • UK Data Protection Act 1988 (DPA)
  • EU Data Protection Directive 1995 (DPD)
  • EU General Data Protection Regulation 2018 (GDPR)

By compliance with the above legislation, all of which are stringent, means that this site is likely compliant with the data protection and privacy legislation set out by many other countries and territories. If you are unsure about whether this site is compliant with your own country of residence specific data protection and user privacy legislation, you should contact our data protection officer, details of whom can be found in section 10, for clarification.

3.0 – Personal information that this website collects and why

This website collects and uses personal information for the following reasons:

3.1 – Site visitor tracking

This site uses Google Analytics (GA) to track user interactions. We use this data to determine the number of people using our site, to better understand how they find and use our website and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you. GA also records your internet connections IP address which could be used to personally identify you but Google does not grant us access to this. We consider Google to be a third party data processor (see section 7).

GA makes use of cookies, details of which can be found on Google's developer guides. Our website uses the analytics.js implementation of GA.

3.2 – Contact forms and email links

Should you contact us using the contact form on our site or via an email link, none of the data you supply will be stored by this website or passed to /be processed by any of the third party data processors defined in section 7. Instead, the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by transport layer security (TLS) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet.

4.0 – How we store your personal information

No data collected during your use of the website is stored on our web server and is only stored by the third party data processors mentioned in section 7 below and detailed in section 3 above.

5.0 – Cookies put small files (known as 'cookies') onto your computer/device to collect information about how you browse the site. This enables us to understand how the site is used and to make improvements.

Cookies are used to:

  • measure how you use the website so it can be updated and improved based on your needs
  • remember the notifications you've seen so that we don't show them to you again cookies aren't used to identify you personally.

You'll have seen a message on the site informing you that the site makes use of cookies the first time you visit the site and until such a time that you dismiss this notice. Once dismissed, you will not see this notice again unless you remove all the cookies has set.

Find out more about how to manage cookies.

5.1 – How cookies are used on

The following section describes which cookies and how they are used on

5.2 – Google Analytics – Measuring website usage

We use Google Analytics software to collect information about how you use We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

Google Analytics stores information about:

  • the pages you visit on
  • how long you spend on each page
  • how you got to the site
  • what you click on while you're visiting the site

We don't collect or store your personal information (for example your name or address) so this information can't be used to identify who you are.

We don't allow Google to use or share our analytics data.

Google Analytics sets the following cookies:

Name: _ga

Purpose: This helps us count how many people visit by tracking if you've visited before

Expires: 2 years

Name: _gid

Purpose: This helps us count how many people visit by tracking if you've visited before

Expires: 24 hours

Name: _gat

Purpose: Used to manage the rate at which page view requests are made

Expires: 10 minutes

You can opt out of Google Analytics cookies.

5.3 – Cookie Notice

You may see a pop-up cookie notice message when you first visit We’ll store a cookie so that your computer knows you’ve seen it and knows not to show it again once you have dismissed the message.

5.4 – PHP

This is a Cookie generated by applications based on the PHP language. This is a general-purpose identifier used to maintain user session variables.


Purpose: Strictly Necessary

Expires: session

6.0 – About this website’s server

This website is hosted by Search it Local (Privacy Policy)

7.0 – Our third-party data processor

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0. These data processes are:

  • Google LLC (Privacy Policy)

Of the above, Google might process data outside the EU, in the USA, but are EU-U.S. Privacy Shield compliant.

8.0 – Data Breaches

We will report any unlawful data breach of this website's database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

9.0 – Data Controller

The data controller of the website is: Pet & Garden Supplies

Registered office is:
Pet & Garden Supplies
148 Colney Road,

10.0 – Data Protection Officer

Mrs Marion Brown
Company Owner, Pet & Garden Supplies
Telephone: 01322 226330

11.0 – Change to our privacy policy

This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the changelog below.

11.1 – Changelog

25/05/2018 - Updated policy for GDPR implementation.

2 paws graphics
Paw Background
Cat and dog cut out

Opening Hours

Monday 9am - 3pm

Tuesday 9am - 3pm

Wednesday 9am - 1pm

Thursday 9am - 3pm

Friday 9am - 3pm

Saturday 9am - 3pm

Sunday Closed